How do clients place collection accounts?

 

 

We accept account placements via email, fax, pre-paid FedEx shipments, or we can

 

pick up your original files from your property provided you are in the general Tampa

 

Bay area. The latter is our preferred method as it allows our clients to reserve time

 

on other tasks, rather than scanning and copying documents.

What is the method of account processing?

 

 

Upon receipt of your accounts, they will be entered into our database and the

 

collection process will begin. We will then send you an acknowledgment Report to

 

confirm the receipt of the accounts.

Is there a minimum balance requirement for accounts?

 

 

Yes. We do not place any accounts under a balance of $100.

 

 

Are there any fees up front or start-up costs?

 

 

There are no fees until recovery is made. Once recovery is made, we retain a

 

percentage of the recovered funds.

What if a previous customer or resident contacts us after placement for collections?

 

 

Any attempts from a debtor to correspond with you regarding their debt should be

 

forwarded to us. This ensures streamlined communication between parties and

 

allows us to avoid unnecessary confusion for the debtor. This also allows our clients

 

to reserve their valuable time for other tasks

 

Is there any way to ensure increased recovered funds?

 

 

Yes. The more often accounts are placed the more likely you will receive a check

 

each and every month. Also, the more information you are able to provide in your

 

files will always be more beneficial.

 

  ¬© 2017 Capstone Credit & Collection, LLC.